Do you offer reports for our accommodation?
The Accommodation Brokers can supply monthly reports at NO COST to summarise all the bookings and expenditure for the previous month and year to date transactions.
How do we pay for the accommodation?
There is three ways that payment can be applied: 1) The Accommodation Brokers can open an account with your organisation and we will submit a monthly invoice for payment based on the accommodation or services used. 2) Your organisation submits a master credit card in which all transactions will be applied. 3) Your employees utilise
Can I get a refund on a non-refundable rate?
In general the answer is no, however based on the circumstances relating to the cancellation suppliers will offer refunds if the reasons are valid.
What do I do if I’m travelling and an emergency or natural disaster occurs?
Because you are working with a travel management company, there is a risk management plan in place. We will contact your employer as soon as we are aware of the disaster and will inform all parties involved of necessary next steps.
I need to make a last minute cancellation or schedule change. What do I do?
You can either cancel your trip via email or call an agent to make the cancellation for you.
Are my trips insured?
We offer a number of insurance programs for our corporate clients. Contact your Professional Travel representative to learn more.
How can I book accommodation?
You can book your hotel, car arrangements or other ground arrangements over the phone or via email. We have a team available 24/7/365 to answer questions and provide assistance.
Can you help with reward programs for our staff?
The Accommodation Brokers run an Exclusive Leisure Travel Program that is only available to organisations that have partnered with us. We offer a model that supplies the best prices for your employees or members which is not available to the general public. We also offer venue finding and group travel services – please refer to
How can you save us money on our corporate accommodation?
Our affiliations with numerous buying networks worldwide allow us to negotiate exclusive accommodation rates for our clients. Our volume of accommodation bookings also allows us to have preferred arrangements with suppliers worldwide. We are constantly monitoring the landscape to ensure that our clients are getting the best market rates available.
What is the process when starting with a new client?
We first assess your accommodation history and any existing contracts you may have. This allows us to make recommendations about preferred partners as well as what type of travel policies your company should have in place with the goal of adding dollars to your bottom line. We then make sure that all employees have the