If you have not received your Gift Vouchers via email within 30 minutes of making your transaction, please contact The Accommodation Brokers at bookings@theaccommodationbrokers.com.au . Please also check your junk mail.
Yes, but the Gift Vouchers are in Australian Currency and include local taxes and if used internationally please note the difference between the Australian currency value and the country currency you wish to utilise the Gift Voucher will be applied including the local taxes of that particular country.
No. The Accommodation Brokers Gift Voucher can be used for making purchases only.
Simply email bookings@theaccommodationbrokers.com.au including your Gift Voucher number and details of your query.
Yes, your information and online credit transactions are transmitted through a secure connection using Secure Socket Layering (SSL) encryption technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it almost impossible for this information to be intercepted. You can identify this by looking at
Lost or stolen Gift Vouchers will be replaced if a customer can provide an original receipt and Gift Voucher reference number (conditions apply) and the Gift Voucher has not been used. Please email bookings@theaccommodationbrokers.com.au with details if you require assistance.
Yes, a 2.2% surcharge is applied to all credit card transactions.
Yes! A member can certainly make a Gift Voucher purchase and give it to a family member, friend or use it as a Corporate Gift. The recipient of the Gift Voucher can either: a) Call our members service centre on +61 2 9802 2074 and advise the consultant that they wish to use their Gift
Yes! You can pay the difference with cash or credit card for your travel purchase.
Yes! If, for example, you have purchased a Gift Voucher to the value of $500.00 and you only use $300.00 on your travel purchase, you will have $200.00 still available on the Gift Voucher.