Booking Terms and Conditions
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean The Accommodation Brokers. Where bookings of travel products are made on your behalf through third party suppliers, references to “us”, “we”, and/or “our” in these booking terms and conditions shall also mean and include all our third party suppliers that The Accommodation Brokers purchase product from.
These terms and conditions apply to bookings you make with our consultants (over phone or by email) as well as online bookings you make via our website.
We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.
Passports & Visas
All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. For international travel bookings, you must let us know if you have less than 6 months validity on your passport or if you do not have a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you need information regarding visas, passports and other travel document requirements for your trip, please let your consultant know. We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Our consultants can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). For online bookings, you can contact an external visa provider such as Visa Central (http://au.visacentral.com/109501) directly. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part).
If you are travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance. Evidence of such insurances should be produced to The Accommodation Brokers on request. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive. Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Your travel consultant can provide information to you about travel insurance. For details of the services they provide, including a quote, please refer to their Financial Services Guide/Product Disclosure Statement.
We are an authorised representative of NIB Travel Insurance and receive financial and non-financial benefits when you buy travel insurance products through us. We and NIB Travel Insurance are authorised to provide you with general advice about, and arrange, travel insurance products on behalf of the insurer, Allianz Australia Pty Ltd.
Please contact your consultant, visit The Accommodation Brokers website members section under the heading Travel Insurance or call +61 2 9802 2074 to take out travel insurance through us or if you have any questions about NIB travel insurance products. If you purchase travel and decline travel insurance, you may be required to sign a disclaimer.
We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au).
All prices are subject to availability can be withdrawn or varied without notice. The price is only guaranteed once your booking has been paid for in full by you. Please note that prices and availability quoted are subject to change. Prices changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up-to-date prices.
Deposit and Final Payment (Not applicable to Submit Your Price online bookings, which must be paid in full at the time of booking): You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. Subject to your rights under the Australian Consumer Law, all deposits are non-refundable for changes of mind or cancellations by you. A deposit will secure your booking/seat, however prices quoted may change if you do not make the final payment by your payment deadline. Some airfares or services must be paid in full at the time of booking.
Our Change and Cancellation Fees
Subject to your refund and remedy rights under the Australian Consumer Law, The Accommodation Brokers do not charge amendment or cancellation fees for our Corporate Accommodation, Group Travel or Venue Finding services.
For our Exclusive Leisure Travel Program, please refer to The Accommodation Brokers members section for terms & conditions as cancellation and amendment fee’s do apply to this service.
Supplier Change and Cancellation Fees
Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also attract apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
Deposit and Final Payment (Not applicable to online bookings, which must be paid in full at the time of booking)
You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law). Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.
Payments by Credit Card and Debit Card
Credit card surcharges of 2.2% will apply when paying by credit card.
Debit card surcharges of 2.2% for debit card Visa and debit card MasterCard will apply when paying by debit card.
You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.
If you choose to save your credit card details with us they will be securely stored and may be used for your future transactions with us (including transactions agreed over the phone or by email). You can choose to remove your saved credit card details at any time.
Cash Payment Limit
Due to Federal legislation, from 1 January 2020 we are unable to accept cash payments of $10,000 or more per booking; this includes multiple payments for the same booking which total $10,000 or more. Cash payments of less than $10,000 per booking can be accepted; this includes multiple payments for the same booking which total less than $10,000.
You must notify your consultant of your payment once it has been made.
The Accommodation Brokers will include taxes in pricing if required by law of the particular country you are travelling too, otherwise taxes will be excluded from pricing unless advised otherwise.
Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.
The Accommodation Brokers will include all suppliers fee’s (outside taxes) in pricing if required by law of the particular country you are travelling too, otherwise taxes will be excluded from pricing unless advised otherwise.
Our booking and advisory services come with a guarantee under the Australian Consumer Law that:
- they will be provided with due care and skill;
- they will be reasonably fit for the specified purpose;
- they can reasonably be expected to achieve the desired result; and
- they will be provided within a reasonable time.
- If we fail to meet any of these guarantees, you have rights under the Australian Consumer Law.
We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as accommodation, airlines, coach, rail and cruise line operators, as well as all of our partnered wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
To the extent permitted by law, neither The Accommodation Brokers nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Our liability will also be limited to the extent that any relevant international conventions, for example, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
Please liaise with your consultant regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access.
When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. If you have booked with a consultant, it is your responsibility to collect all travel documents from us prior to travel. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant to confirm when your travel documents are ready for collection.
We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight.
Monies Not Held On Trust
All monies paid by you to us will be the property of The Accommodation Brokers and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for monies paid for flights with an IATA airline, which might be held on trust for that IATA airline). You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.
Consent to Email Communications
By signing up to receive newsletters, booking reservations, or providing your email address, you expressly agree to receive email communications that are account, transactional, membership, promotional, or travel-related from Travel Agent. The travel-related emails will highlight special deals that are available to customers of Travel Agent. You can opt-out of receiving promotional emails by following the unsubscribe instructions in each email or by contacting us and requesting to opt-out. Note that your opt-out will not apply to non-promotional emails or communications.
Site Content Ownership
The content and information pertaining to the Services (including, but not limited to, price, descriptions and availability), as well as the infrastructure used to provide such content and information, is proprietary to Travel Agent or its licensors. While you may make limited copies of your travel itinerary (and related documents) for your bookings made through Travel Agent, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell, or re-sell any information, software, products, or services obtained from or through the Services or the Site.
If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.
Travel Agent may modify the terms of this Contract at any time by posting a new version on the Site, and you should review the Contract each time you use the Site or Services. If you do not agree to the modified terms, you will not be bound by the modified terms if you email firstname.lastname@example.org within 30 days of the date of the modified terms, outlining your disagreement, and thereafter discontinuing your use of the Site and the Services; if you do so, you will still be bound by any prior version of the terms. This Contract may not otherwise be amended except in writing, signed by you and Travel Agent. This Contract constitutes the entire contract between you and Travel Agent with respect to the subject matters hereof. If any provision of this Contract is held to be invalid or unenforceable, such provision shall be enforced to the maximum extent possible, or if not enforceable, then struck, and the remaining provisions shall be enforced to the fullest extent. You agree that Travel Agent may assign this Contract and any incorporated contracts in its sole discretion. Headings are for reference purposes only. Except as expressly set forth herein, nothing in this Contract shall be construed as creating or constituting a partnership, joint venture, or agency relationship between you and Travel Agent (or any Beneficiary). Travel Agent’s failure to insist on strict performance of this Contract or to act with respect to a breach does not waive any of its rights.
These terms were last updated on 3rd January 2021.